Privacy Policy

Addendum 5/1/18 Specific Services
Addendum 8/28/26 removal of third party tracking, explanation of emails sent to customers.

WooCommerce

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Store Credit/Gift Certificate

What we access?

If you are logged in: We access your billing email address saved in your account & billing email address entered during purchase
If you are a visitor: We access your billing email address entered during purchase

What we store & why?

Coupon code generated for you
Coupon code passed via URL
Coupon amount, email & message entered for gift card receiver
We store these data so that we can process it for you whenever required.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

Marketing Messages

We do not send many marketing messages. Messages are sent by email, and may include general “educational” emails, notifications about specific products or sales, or seasonal messages. You will receive most emails surrounding the processing and shipment of your order, followed by a few follow-up messages. Other messages include abandoned cart emails (if you leave something in your cart and the website software is able to identify you), account management emails, etc.

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).